Order Support
Get assistance with one of your recent Raelles Atelier purchases below. If you need help placing a new order, please reach out to us; our Service Team is happy to answer any product or service inquiries you may have.
Account holders can log in to access the details of their previous purchases in the account menu.
If you have any questions, please get in touch. We would love to help.
Returns & Exchanges
Thank you for shopping with Raelles Atelier! As always, we hope you are happy with your purchase. But we understand that sometimes things don’t work out.
If you aren’t completely satisfied with your order, you can return it to us for a full refund - no questions asked - within 30 days of it being delivered to you. If, after 30 days, you decide to return a purchase, certain items will remain eligible for an exchange or store credit for up to 60 days. Learn more about our return policy here.
For damaged, defective, or incorrect items, or for issues with an order or a delivery, please contact us. We are ready to make things right.
How to Make a Return
Submit a Return Ticket to obtain the return address and a unique return merchandise authorization number (“RMA Number”).
The address can also be obtained by referring to your Order Confirmation Slip or by emailing customer service at help@raelles.com.
Place the item(s) you are returning and any corresponding paperwork you may have (a receipt, invoice, order confirmation slip, or other proof of purchase) securely in either their original packaging or another postal-approved mailer.
Be sure to send your items back to us with the RMA number written clearly and legibly on the outside of the package.
After receiving your return and inspecting the condition of your item(s), we will process your request. Once your request has been accepted, you will be given your refund, exchange, or store credit (whichever resolution method you chose).
Resolutions
When you return any item(s) to Raelles Atelier, you have your choice between one of the following options:
a full refund to your original payment method,
a full refund in the form of store credit, or
an exchange of equal value.
Read more information about returns, refunds, exchanges, and store credit on our policy page.
Please Note:
Custom-made and digital products, as well as sale items, are FINAL SALE and are NOT eligible for return for any reason.
Our shipping and receiving department will REJECT any item(s) returned without the designated RMA Number written legibly on the packaging in which they are mailed. Please be advised that refunds CANNOT be issued in these cases.
At this time, customers are responsible for all return shipping charges. We strongly recommend you use a trackable method to mail your return.
NOT WHAT YOU EXPECTED? NOT A PROBLEM.
Raelles Atelier is committed to designing and delivering exceptional quality. If you aren't happy, neither are we.
We hope you fall in love with each of the items you order from us! If you are not completely satisfied with your purchase, however, we would be more than happy to make it right with you. Submit a ticket below to get started.
If you still have questions, please reach out to us. We are always ready to help.
Report an Issue
At Raelles Atelier, we are committed to designing and delivering exceptional quality. If there is a problem with your order, such as item defects, delivery complications, or something else, we’re here to help.
Feel free to reach out to us at help@raelles.com or fill out the ticket below to report an issue to our Service Team.
Modify an Order
Fill out the ticket below to modify an order you’ve placed before it ships. This is a perfect option if you realize a little too late that you’ve accidentally selected the wrong color or size of an item in your order. For larger modifications, such as removing an item from your order or changing your delivery information, you will need to cancel your order and place a new one.
Order modification requests will be denied for any orders already in transit. These orders will need to be returned for a refund once they have been received by you.
Cancel an Order
Fill out the ticket below to cancel an order you’ve made before it ships. Successfully cancelled orders will be fully refunded to your original payment method. A cancellation request will be denied for any orders already in transit. These orders will need to be returned for a refund once they have been received by you.
Order Support
Service Desk
